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ShopQRLegal

Refund & Cancellation Policy

Last updated May 2026

1. Two refund tracks

ShopQR is a software platform. Refunds come in two flavours, and the right contact differs for each:

  • Order refunds(a Customer was charged for food or a product they didn't receive correctly) — resolved with the Merchant. Sheriax does not hold Customer funds.
  • Subscription refunds (a Merchant paid Sheriax for a ShopQR plan and wants to cancel) — handled by Sheriax per §5 below.

2. Order cancellations & refunds (Customer ↔ Merchant)

  • Before the Merchant confirms the order: contact the Merchant on the WhatsApp number printed on your order confirmation. Most Merchants can cancel for a full refund in the first couple of minutes after the order is placed.
  • After preparation has started:cancellations are at the Merchant's discretion. A partial charge for ingredients already used is reasonable and lawful.
  • Online-paid orders (Razorpay):if the Merchant approves a refund, the refund is initiated through Razorpay and typically reaches the Customer's account within 5–7 working days, depending on the issuing bank.
  • UPI manual or cash-on-delivery orders: the Merchant settles the refund directly (cash, UPI transfer, store credit) per their own policy.

3. Incorrect or missing items

Contact the Merchant directly via WhatsApp using the number on your order confirmation. They are best positioned to remake an item, refund cash, issue a UPI reversal, or initiate a Razorpay refund. If the Merchant cannot be reached within a reasonable time or refuses to help in good faith, email support@shopqr.org and we will try to mediate. Sheriax cannot force a refund on a Merchant's behalf, but persistent complaints will inform our decision to keep that Merchant on the platform.

4. Food safety concerns

If you believe an order made you unwell or was mishandled, stop consuming it immediately, contact the Merchant, and — if necessary — your local food-safety authority (typically FSSAI or your municipal health officer). Sheriax will assist any investigation to the extent required by law.

5. Merchant subscription cancellation & refunds

  • 14-day free trial: new Merchants receive a 14-day free trial from shop activation. You may cancel during the trial at no cost; no payment instrument is collected until the trial converts.
  • Cancel anytime: after the trial, a Merchant may cancel the subscription at any time by writing to legal@shopqr.org from the email address on the shop owner's record.
  • No pro-rated refund: cancellation takes effect at the end of the current paid billing period. Sheriax does not issue pro-rated refunds for the unused portion of the current month, except where required by applicable law.
  • Billing errors: if you believe an invoice was issued in error (duplicate charge, wrong feature add-on, GST calculation error), email the address above within 30 days of the invoice date and we will investigate and refund any amount billed incorrectly.
  • Account closure: on cancellation we retain your Merchant data per the retention rules in the Privacy Policy. You may request earlier erasure via the DPDP page.

6. Chargebacks & disputes

Razorpay chargebacks raised by a Customer are handled per Razorpay's standard dispute process. Sheriax cooperates with evidence requests (order timestamps, item snapshots, delivery confirmations, audit logs) and shares them with the Merchant defending the dispute. Chargebacks lost by the Merchant remain the Merchant's liability.

7. Contact

Sheriax Solutions (OPC) Private Limited
Chennai, Tamil Nadu, India
support@shopqr.org